Most Frequently Needed Information
Our representative will meet you at the airport upon arrival. After going through customs, you will exit the building. Here, your driver will be waiting with a sign with your name on it.
No need to worry! Once you share your flight details with us, we'll monitor your flight and adjust your airport pickup accordingly.
You only need to contact us if:
- Your flight number changes.
- You switch to a different airline.
If either of these applies, please let our Travel Experience Team know.
Our in-country support team is available 24/7 to help you throughout your trip.
- WhatsApp (chat only): +506 8755 5415
- Phone: +1 404-592-5223
- Email: [email protected]
Contact us anytime if you experience travel disruptions or need assistance during your trip.
Before You Travel
We highly recommend purchasing travel insurance to protect your trip against unexpected events such as flight disruptions, medical emergencies, or last-minute cancellations.
If you haven't purchased travel insurance yet and would like a quote, we'd be happy to help. Just contact our team for more information.
For US citizens, including minors under the age of 18, entry requirements are:
- A valid passport
- A pre-purchased airline ticket exiting Panama
For non-USA citizens, sometimes a visa or other paperwork is required in addition to the previous two. Regardless of your nationality, we strongly recommend that you check with the nearest Panama Consulate for the most up-to-date entry requirements. Passport must be valid for at least six (6) months after the entry date.
No shots are required for entry into Panama for USA citizens. However, the yellow fever vaccine is mandatory for all people traveling from Brazil. We always recommend discussing any concerns with your primary care physician.
Many vendors accept only VISA or MasterCard credit and debit cards. American Express is very difficult to use here, so we recommend using one of the others. When traveling to Panama, be sure to call your bank ahead of time to let them know. Keep in mind most vendors give discounts for using cash, as credit card merchant companies charge high percentages on transactions here.
We recommend that you have at least $100 cash with you upon arrival. Only carry $1, $5, $10, $20 bills, since higher bills are not widely accepted. This will let you cover unforeseen purchases and tips. Any extra cash depends on your plans and preferences. We recommend that you always place your cash, valuables, and passports in your hotel's safe deposit box every time you leave your room.
In-Country Questions
Tipping for services is a common practice in Panama as tips are not automatically included in your bill. Some guidelines for tipping include:
- Airport porters and hotel bellman: $1 per bag
- Hotel maids: $2 per day
- Taxi drivers: $1 to $2 over the fare
- Transfer drivers: $5 to $20, depending on the length of the transfer and the quality of the service
- Tour guides: $5 to $10 per person in your group, depending on the length of the tour and quality of the service
- Fishing charters: 10% of the charter fee
- Restaurants: 10% is standard, but be sure to carefully review your bill beforehand as many restaurants include the 10% tip automatically
Generally, yes. However, we always recommend private transfers to make everything easier for you. In Panama, taxi fares might vary not just depending on the area but also depending on the time of day: during rush hour, fares are usually higher.
The Tocumen Airport, the most important international airport in Panama, has official taxis that take you into Panama City and nearby locations at a standard price per mile.
A photo or physical copy of your passport may be required when checking in at some hotels or visiting certain national parks.
For tours that require passport information, such as national parks or fishing licenses, we'll request these details from you before your trip.
Unless your itinerary states otherwise, your driver or tour guide will meet you in your hotel's main lobby.
Occasional delays can happen due to traffic or other unexpected circumstances, so don’t worry if your driver arrives a few minutes late. If they are more than 10 minutes late, please contact our Travel Experience Team.
Yes. Pharmacies and medical services are available in most destinations, and our in-country team can help if you need assistance. For emergencies, please contact local emergency services and let us know so we can support you.
If you take prescription medication or have a specific medical condition, we recommend bringing what you need for your trip and speaking with your healthcare provider before traveling.
For a smooth departure, we recommend arriving at the airport at least 3 hours before your international flight to allow enough time for check-in, security, and immigration.
