Terms and Conditions
Effective date: October 15th, 2020
Read carefully. This is a legally binding contract and contains a liability release of certain legal rights. By purchasing or reserving any lodging, trip itinerary, package, trip, or other services from us (referred to as “itinerary”, “trip itinerary,” “package” or “trip”), and paying a deposit, you accept all of the terms and conditions in this agreement on your own behalf and on behalf of all persons listed on your booking (“traveler” or “you”), including any minor under your custody, care or control, and direct us to perform services for each and every traveler. The terms and conditions set forth in this agreement, as well as the written trip itinerary that we provide to you which is incorporated by reference, constitute the entire understanding and agreement between you and Corporacion de Viajes Mundiales, S.A., a Panamanian corporation doing business as Costa Rican Vacations (“Corporacion de Viajes Mundiales, S.A.” or “Costa Rican Vacations”) with respect to any and all bookings or reservations made through Costa Rican Vacations.
All prices quoted on the website, in the itinerary and through any other means of communication are quoted in United States Dollars (USD). By purchasing an itinerary, you acknowledge that you have read the final version of the itinerary and agree to accept any and all products and services included in the total price.
Read all of our policies and conditions here, which are incorporated by reference:
• Payment Policy
• Rebooking Policy
• Changes by Us and Force Majeure
• Changes on Itineraries
• Cancellation Policy
• Special Change and Cancellation Terms
• Refund Policy
• Entry Requirements
• Responsibility, Limitation of Liability, and Liability Release
• Applicable Law, Choice of Forum, and Severability
If the arrival date in your itinerary is within 35 days or less, full payment is required at time of booking. If the arrival date is greater than 35 days, you can select your preferred payment plan directly on the booking portal and proceed with the payment stated there. For arrival dates between December 18 – January 5 or Easter Week, final payment is due 65 days prior to arrival. If the trip package includes a vacation rental (villa, condo, home), final payment is due 90 days prior to arrival. This payment may be made through bank transfer or credit card in the form of Visa, Mastercard or American Express. We are unable to accept personal or cashier’s checks.
If paying for the trip by wire transfer, by submitting credit card info as Interim Payment Method, you are committed to purchasing this trip. This is not a “temporary hold” and these services cannot be cancelled OR modified without penalty. If your arrival date is 35 days or less from today, you have 1 business day to render payment via wire. If your arrival date is more than 35 days away, you have 3 business days to render payment via wire. Should you fail to do so, the credit card submitted to Costa Rican Vacations will be charged for the full price (no discount) of the vacation. You authorize Costa Rican Vacations to bill your card for the amount confirmed if you should fail to make payment via other means as outlined above.
Your credit card will be charged by Costa Rican Internet Services LLC and will appear on your credit card statement as Costa Rican Vacations.
Credit/Debit Card Chargeback Policy
We work hard to make our customers happy. If you are not pleased with our services for any reason, you agree not to file a chargeback with your credit or debit card company before you have given us an opportunity to address the matter. By signing this agreement, you agree to work with us in good faith to resolve your dispute and acknowledge that chargebacks are not an appropriate way to avoid our cancellation and refund policies.
Our Rebooking Policy allows you to change the dates of your purchased trip itinerary one time, upon payment of the $400 USD rebooking fee plus any penalties charged by service providers or any other increased costs associated with the change. New booking dates, i.e., dates that were not rescheduled, can be moved up to one year from your original travel dates and you must provide them to us in writing no later than 14 days after rebooking is requested. Prior to the rebooking any pending balance must be paid.
Any additional rebooking request(s) incur additional rebooking fee(s) of $400 USD, plus any penalties charged by the partners or any other increased costs associated with rebooking.
Rebooking is at our sole discretion and contingent upon the availability from each partner in the original itinerary. If there is a price increase due to the change of dates, you are responsible for the difference in cost. If rebooking includes a non-refundable reservation, an additional payment may need to be made at time of rebooking.
After rebooking your trip, you void the current cancellation and refund terms, and a 100% cancellation penalty applies to any rebooked itinerary.
If your itinerary has a Rebooking Coverage item, the $400 USD rebooking fee is waived on the first rebooking request, and any penalties charged by service providers or any other increased costs associated with the change will be charged to you.
Any rebooking must be requested a minimum of 7 days prior to the arrival date on your itinerary and 60 days prior, if your itinerary includes fishing charter(s). For a trip itinerary with high season dates (January 6–Easter weekend), you need to submit the rebooking request a minimum of 30 days prior to arrival. For peak season dates (December 19–January 5), you need to submit the rebooking request minimum 65 days prior to arrival. New booking dates can be moved up to one year from your original travel dates and must be given no later than 14 days after rebooking is requested, unless your itinerary lists a different time frame for rebooking, in which case the time frame in the itinerary governs. Note that the time frame in the itinerary may be shorter than 15 days. Prior to the rebooking any pending balance must be paid.
Itineraries with Christmas/New Year’s (December 19-January 5) and Easter dates are not covered by our Rebooking Coverage. Rebooking Coverage also does not apply to any rentals, condos, villas listed on the itinerary or international airfare.
Note that additional terms regarding the Rebooking Coverage may appear in your itinerary. Your itinerary, including any terms therein, are incorporated by reference in this Agreement. In the event of any conflict between the terms in your itinerary and these terms, the terms in your itinerary govern.
State of Emergency Rebooking Clause
We want to provide you assurance that, if circumstances outside our control arise that cause your itinerary not to go forward directly due to the coronavirus pandemic (specifically, border closure making entry not possible, lack of flights, stay-at-home order in your home city), you will not lose any money.
We will issue you a credit for 100% of the total itinerary to be used within 2 years of the original date of travel. If rates increase year over year, you will need to pay the difference between the credit and the new amount. Cash refunds, including by credit card, will not be provided as we must often submit non-refundable deposits to suppliers in advance of your trip.
After rebooking your trip under this state of emergency rebooking clause, you void the current cancellation and refund terms, and 100% cancellation penalty applies to any rebooked itinerary.
Changes by Us and Force Majeure
Flexibility and Changes by Us
We reserve the right to cancel, alter or modify any itinerary and component thereof without prior notice for any reason, including but not limited to for the safety and/or comfort of travelers and for circumstances of Force Majeure, which is defined below. This includes the right to replace or substitute accommodations, modify the order in which places are to be visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and other aspects of the itinerary may change without prior notice and without compensation/refund due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change under this paragraph, we will, as soon as reasonably possible, notify you of available alternatives.
Options for rescheduling, postponing or canceling for reasons that are completely within our control
If we are forced to reschedule, postpone, or cancel your trip for any reason that is completely within our control, whether before or during your itinerary, we will let you know as soon as possible. In these circumstances, we may offer one or more of the following options within our discretion: a credit for the itinerary price, the option to rebook to a comparable itinerary, or a refund. For information on what happens where we make changes due to Force Majeure, see the “Force Majeure” section below.
If we advise you that we are canceling your trip itinerary, we may use reasonable endeavors to reimburse you for any payments that you have made reduced by 1) any and all non-refundable deposits, monies, and cancellation fees that we have paid to suppliers and other third parties to provide components of your trip (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits and other monies you have paid for your itinerary to them), and 2) other costs we incur. In great part for reasons of this nature, we strongly recommend you obtain travel insurance as explained elsewhere in this agreement. Note that if we alter, modify, postpone, or reschedule your trip or offer you a travel credit, such action does not constitute a “cancellation” of your itinerary by us.
We shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of our obligations hereunder as a result of any actions that it takes or does not take under this section and under this Agreement.
Costa Rican Vacations will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, typhoon, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown or novel such as coronavirus/Covid-19 (including any spread thereof), foodborne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, diplomatic or health organization (e.g., World Health Organization) warnings, border closings, weather conditions, and unforeseen circumstances.
In the uncommon situation where Force Majeure prevents, significantly hinders, or makes it impossible for us or our suppliers to provide the services, including but not limited to those listed or provided in your itinerary, we and/or our suppliers shall be entitled to, in our sole and absolute discretion, take one or more of the following steps: cancel, alter, modify, postpone, or reschedule any itinerary, or arrangement, including the itinerary dates, and the entire itinerary itself. You understand and agree that we will not be able to pay you any compensation, costs, or expenses you incur as a result of Force Majeure. We regret that no refunds will be provided if we take any of the preceding actions due to Force Majeure, unless and to the extent we are able to obtain any refunds from our suppliers upon your request. Should you wish us to request refunds from our suppliers, you will be charged a nonrefundable fee for such services. Any refund under this section will be less our non-refundable administration and operational costs. Our administration and operational costs in planning your itinerary are not refundable because of the work involved in planning, booking and management of your itinerary from the moment the itinerary is booked.
This administration fee is a cost that we cannot recuperate, again because the time and materials already invested in the itinerary. Please note that we are not obligated to seek refunds from suppliers, and in many instances, it is not possible to obtain refunds from suppliers once we have forwarded deposits for your trip to them. Any refund under this section will be less our administrative fee that you have paid, and any and all non-refundable deposits and cancellation fees that we have paid to suppliers and other third parties to provide components of your trip. This policy is based on the fact that suppliers, who are typically located outside the United States, are not obligated to return non-refundable deposits or waive their cancellation fees in the case of Force Majeure. For reasons of this nature, we strongly recommend you obtain travel insurance. If you choose to cancel your itinerary—if we invoke Force Majeure, our standard cancellation penalties in the event you cancel will apply, unless we expressly state otherwise.
If Costa Rican Vacations is affected by Force Majeure, we, if practicable, will notify you of the nature and extent thereof.
Changes on Itineraries*
Changes are defined as a cancellation of any individual service on the purchased trip itinerary. Any changes made to the itinerary 35 days or more prior to arrival may incur a change fee of $125 USD. Additions or upgrades do not incur the change fee.
Changes requested within 34 days prior to arrival carry a 100% penalty fee.
*Special Change Terms, which have different or higher fees than those described above, apply to:
• Travel during peak holiday periods. (See below)
• Travel itineraries that include villa rentals, home rentals, condo rentals, and fishing charters. (See below)
Cancellation Schedule and Penalties
• 35 days or more prior to departure—10% penalty of total booked item/itinerary cost. Rescheduling your itinerary prevents any penalty of the itinerary cost but is subject to the fees and penalties listed in our “Rebooking Policy,” above. Contact your Travel Consultant for details.
• 0 to 34 days prior to departure—100% penalty of total booked item/itinerary cost. Depending on the specific services booked, your itinerary may be eligible for rebooking. Contact your Travel Consultant for details.
*Special Cancellation Terms which may have different or higher fees than those described above apply to:
• Travel during peak holiday periods. (See below)
• Travel itineraries that include villa rentals, home rentals, condo rentals, and fishing charters. (See below)
Special Change and Cancellation Terms
Traveling during Peak Season
For travel during Peak Week (Christmas / New Year’s holiday and Easter Week) customers may cancel their package reservations or individual package items in writing at any time prior to the arrival date. However, cancellation fees will apply. Christmas/New Year’s and Easter itinerary are not covered by our Rebooking Coverage. Fees for changes & cancellations are calculated as listed below:
• Any changes made to the package 65 days or more prior to arrival will incur a change fee of $125 USD, plus any additional costs that arise as a result of the change.
• Changes from 64-0 days prior to arrival will result in a 100% penalty on the changed package or changed item within the package.
• Additions to the package are not considered changes and carry no fees.
• 65 days or more prior to departure—10% penalty of total booked item/package cost. Rescheduling your itinerary or package prevents any penalty of package cost. Contact your Travel Consultant for details.
• Cancellations from 64-0 days to arrival will result in a 100% penalty on the total of the reserved item or the total package cost Depending on the specific services booked in your package, your trip may be eligible for reschedule.
Packages that Include Condo, Home, and Villa Rentals
For any changes and/or cancellations on your package or on individual package items 90 or more days prior to arrival, the penalty is 50% of the monies paid to Costa Rican Vacations for the cancelled item or items.
For change or cancellations 89 days or less prior to arrival, there are no refunds. Our Rebooking Coverage does not cover condo, home or villa rentals.
• Any changes made to the package 89 days or more prior to arrival will incur a change fee of $125 USD, plus any additional costs that arise as a result of the change.
• Changes from 88-0 days prior to arrival will result in a 100% penalty on the changed package or changed item within the package.
• Additions to the package are not considered changes and carry no fees.
• Cancellations made to the package or any items in the package 89 days or more prior to arrival will incur a penalty of 10% of the total reserved item or the total package cost.
• Cancellations from 88-0 days to arrival will result in a 100% penalty on the total of the reserved item or the total package cost. Depending on the specific services booked in your package, your package may be eligible for rebooking.
International Air Fare
Your international flights are not covered by our Rebooking Coverage.
It is your responsibility to re-confirm your international flights at least 48 hours prior to your flight departure. Compare the information you receive with the information listed on your final itinerary from us, and if there are any differences in the information, advise your travel consultant or our Travel Experience Team immediately on 1-800-606-1860, ext:2.
You may request a refund for part or the full amount of your trip anytime prior to or after your arrival date. However, our cancellation policies will determine the amount to be refunded.
In order to process refunds, we will need written communication from you to
firstname.lastname@example.org, please place in the subject line REFUND REQUEST: [NAME ON THE ITINERARY] or a call to our Travel Experience Team on 1-800-606-1860, ext:2.
Processing times for refunds will vary depending on volume of requests and reimbursement schedules offered by the providers.
All approved refunds will be returned to the original credit card. If this is not possible for any reason, other arrangements will be made. Please note that once the refund was issued, it can take up to 10 business days to be reflected in your CC statement.
Costa Rican Vacations recommends the purchase of travel insurance to help protect your vacation investment.
No refunds will be provided for any unused portion of a trip itinerary once the vacation begins, including but not limited to if you leave a vacation for any reason, miss days of the vacation or an activity, or have to be removed from a vacation. There are no exceptions to our cancellation and refund policy, including but not limited to reasons related to illness or suspected illness, pandemic, quarantine, border closures, weather, civil strife, personal, family or medical emergencies, refusal of service by third parties, refusal of entry, or any other circumstances beyond our control. For this reason, we highly recommend that you purchase trip cancellation and medical insurance, however, note that some policies do not protect against cancellation and inconveniences due to pandemics or supplier defaults so be sure to read your policy carefully and consult with the travel insurance company of your choosing.
We cannot provide insurance coverage advice. We recommend cancel for any reason (“CFAR”) coverage, which costs more and must be purchased within 7-14 days of the initial trip itinerary deposit or payment to any service provider in order to cover pre-existing conditions depending on the insurer.
It is your responsibility to ensure that everyone in your group has the appropriate documentation in their possession (such as current and valid passports, visas, and identification cards) before leaving, and that they satisfy all other applicable requirements (such as vaccinations, testing or health insurance), to gain entry to Costa Rica and re-entry to your home country. Make sure to review the applicable documentation and other requirements prior to completing the purchase of travel services. Obtaining passports and visas may require lengthy processing times and it is your responsibility to ensure timely receipt of all documents.
To enter Costa Rica, a valid passport, and a pre-paid airline (or bus) ticket exiting the country are mandatory. Additional specific entry requirements depend on your country of citizenship. Currently, you may enter Costa Rica without a visa if traveling with a United States of America, Canadian, or most European passports. Immigration will then stamp your passport with your approved length of stay (usually 90 days). For other countries, a visa may be required. It is always best to contact the nearest Costa Rica Embassy for up to date entry and visa requirements.
You must conduct your own research and become informed about the destinations in your trip itinerary, including knowledge about any travel advisories and warnings issued by government authorities in your country. In the U.S., you must consult the U.S. State Department’s website at www.travel.state.gov or contact them by phone at the number specified on their website. You are responsible for protecting your own well-being and personal property before, during, and after your trip. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
We have no special knowledge of health hazards such as the risk of contracting Covid-19, either during your travel or at your destination. For the latest travel health information, you should review the State Department’s website at travel.state.gov and the CDC’s information at www.cdc.gov/travel, the government websites of your country, and/or the government website of your destination.
We are not responsible for Covid-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings or quarantines. For the latest Covid-19 government travel regulations, you should review IATA’s website at www.iatatravelcentre.com or in the U.S., the U.S. State Department’s website at www.travel.state.gov. For the latest travel supplier requirements, check the supplier’s home page.
Corporacion de Viajes Mundiales, S.A is solely a travel agency and does not provide the actual tours, services, accommodations, etc., associated with our client’s vacations. The carriers, hotels, vendors, tour providers and other suppliers providing travel or other services available to the client on our website or booked directly with our company via telephone or other form of communication, are Independent Contractors and are not agents, employees, partners, or Affiliates of Corporacion de Viajes Mundiales S.A. and/or Costa Rican Vacations or any of its affiliates. Corporacion de Viajes Mundiales S.A. and/or any of its affiliates are not liable for the acts, errors, omissions, misrepresentations, warranties, breaches or negligence, financial default or bankruptcy of any such third party carrier, vendor or supplier of services or for any personal injuries, death, property damage, or other damages or expenses that may result therefrom. Corporacion de Viajes Mundiales S.A. and its affiliates have no liability and will make no refund in the event that any third party provider service results in any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control. Any issues arising in connection with such third party carriers, vendors, etc., must be addressed directly with such third party providers in accordance with the procedures required by such third party.
To the fullest extent permitted by law, you on your behalf, or as parent or legal guardian of a minor traveler, on behalf of yourself, the minor, your heirs, legal and personal representatives, next of kin, including your spouse, successors and assigns (individually and collectively, “Releasors”), expressly RELEASE, WAIVE, FOREVER DISCHARGE AND COVENANT NOT TO SUE Corporacion de Viajes Mundiales, S.A (or any of its owners, shareholders, officers, employees, directors, representatives, independent sales agents, volunteers, successors and assigns) (individually and collectively, “Released Parties”) in either a representative or individual capacity, in law or in equity, and you shall never cause a lawsuit to be brought against any of the Released Parties for any claims, demands, rights, or causes of action whatsoever arising from or relating to any known or unknown, foreseen or unforeseen, bodily and personal injuries, deaths, property damage, or consequences thereof arising out of, relating to, or in connection with your and or the minor’s participation in the itinerary, package, and/or trip arranged through or provided by for yourself and or the minor, whether arising from the Released Parties’ negligence or otherwise.
In the event that despite the limitation set forth above, Corporacion de Viajes Mundiales S.A. and/or any of its affiliates are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then the liability of Corporacion de Viajes Mundiales S.A. and/or its affiliates, will in no event exceed (i) the total amount paid by the client to Corporacion de Viajes Mundiales S.A. and/or its affiliates for the services contracted for or (ii) the amount of $500 USD, whichever ever amount is greater.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms are inure to the benefit of Corporacion de Viajes Mundiales S.A. and/ or its affiliates.
You agree to defend and indemnify Corporacion de Viajes Mundiales S.A. and/or its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of:
(a) your breach of this Agreement;
(b) your violation of any law; or the rights of a third party vendor, carrier, provider;
(c) your violation of the rights of a third party vendor, carrier or provider; or(d) your violations of the rights of any other third party, including other travelers.
Class Action Waiver And No Punitive Damages
You are waiving your right to serve as a representative, litigant, or in any other representative capacity, and/or to participate as a member of a class of claimants, in any lawsuit/arbitration filed against us In no event shall we be liable for or pay punitive damages.
Applicable Law, Choice Of Forum, And Severability
You agree that this agreement shall be interpreted according to the laws of Panama.
Jurisdiction over any dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement shall be filed exclusively in a court of competent jurisdiction in San Jose, Costa Rica. You agree to personal jurisdiction in the specified forum. If any portion of this agreement is determined by a court to be null and void, the remaining portions of this agreement shall nevertheless remain valid and binding upon the parties. You also agree that this agreement is intended to be as broad and inclusive as permitted under applicable law. You agree that if any portion of this agreement is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.
Updating Of Terms And Conditions
We may on occasion amend these Terms, and we reserve the right to update or alter these Terms at any time. Any amendment will take effect and be deemed to have been accepted by you seven days after being posted to our website, immediately upon notice to you in writing by email or mail, or upon your continued use of our services or participation on one of our trip itineraries, whichever occurs first. We recommend that you refer to these Terms prior to travel to familiarize yourself with the most up-to-date version available.
This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.