Satisfaction Guarantee

100% Satisfaction Guarantee

 

100% Satisfaction Guarantee

We are the ONLY agency in Costa Rica who stands behind their service with a Guarantee of this kind. Your vacation time is valuable. You work hard to earn time off, so your vacation should be EASY & ENJOYABLE. Our commitment is to deliver the vacation of a lifetime—one full of fantastic memories.

Our Promise Is Simple…

If you run into any issue during your vacation, WE GUARANTEE they will be resolved to the best of our ability within 24 hours.

If we fail to meet this commitment, you will receive a full refund for the unsatisfactory services in your trip package. For more info on when the guarantee can be applied, see the Guarantee Terms and Conditions.

But you don’t have to take my word for it, check out the hundreds of Client Testimonials we have amassed over 20 years of business. Some of our favorite stories involve situations where the vacation didn’t go perfectly, but our team resolved the situation in a way that exceeded client expectations.

In the simplest terms, our guarantee allows us to demonstrate the core value of our service—to be here when you need us, ensuring that you have a wonderful trip.

Regards,
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Casey Halloran
Co-Founder & CEO