| Satisfaction Guarantee
 We are the ONLY
agency in Panama who stands behind their service with a Guarantee. Our
promise is simple: to deliver your vacation as it is represented in
your confirmed itinerary – no fine print, no extra charges and no
changes. Have questions about our Guarantee or the services we provide? Contact Us!
Details of The Guarantee:
1. Reservations -- Once confirmed, your hotel & tour reservations are pre-paid and guaranteed. You will receive confirmation numbers for these so that you can cross-check with the providers if desired.
2. We Are Established -- Our agency is a well recognized, licensed & insured travel agency operation here in Panama. Our parent company has been in the travel industry in Costa Rica since 1999 and is THE largest agency in that country. We have been operating in Panama since 2002. In short, we are not a fly-by-night outfit and WILL be here when you arrive to provide you outstanding service.
3.
Logistics Check -- We have a department dedicated to quality control,
making sure your trip is seamless before, during and after your
vacation. If issues DO occur, we promise to do our best to resolve them in a timely, friendly and professional manner.
4.
What You See Is What You Get -- We do our very best to represent the products and services
that comprise your vacation in an accurate and realistic manner. We stay current on all of our offerings and will give you our best "no b.s." assessment of every property, hotel and tour we suggest.
If none of these services above are provided AND you believe that we did not do our best to resolve any issues with your trip that may have been caused by services provided by hotel & tour/transfer partners, acts of God, etc., we will refund you UP TO our entire commission earned on the vacation.
Simply stated, if we don't live up to our promise, we'll return the fees we earned from planning your trip. Any refund amounts desired by customers that exceed that figure will need to be handled directly with the providers of the lodging and services we resold.
Have questions about our Guarantee or the services we provide? Contact Us!
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