100% Satisfaction Guarantee

We are the ONLY agency in Costa Rica who stands behind their service with a Guarantee.

We understand your vacation time is valuable. You work hard to earn your time away, so your vacation should be EASY and enjoyable. Our commitment is to deliver you the vacation of a lifetime–one that is full of fantastic memories and stories you will be recounting for years.  Our promise to you is simple :

If you run into any issues during your vacation with us, WE GUARANTEE they will be resolved to the best of our ability within 24 hours.  If we fail to meet this commitment, you will receive a full refund for the specific items with which you were not satisfied.

For more information on when the guarantee can be applied see the Guarantee Terms and Conditions.