100% Satisfaction Guarantee
We are the ONLY agency in Costa Rica who stands behind their service with a Guarantee.
- Run into an issue while on vacation with us? Our Travel Experience Team is on board 24/7 to help! Just call 4031-7711 when in Costa Rica.
- Not resolved to your satisfaction within 24 hours?
- We will refund your money…..fast!
We understand your vacation time is valuable. You work hard to earn your time away, so your vacation should be EASY and enjoyable. Our commitment is to deliver you the vacation of a lifetime—one that is full of fantastic memories and stories you will be recounting for years.
Our promise to you is simple:
If you run into any issues during your vacation with us, WE GUARANTEE they will be resolved to the best of our ability within 24 hours. If we fail to meet this commitment, you will receive a full refund for the specific items with which you were not satisfied. For more information on when the guarantee can be applied see the Guarantee Terms and Conditions.
But you don’t have to take my word for it, check out the hundreds of Client Testimonials we have amassed over the years. My favorite stories involve situations where the vacation didn’t go perfectly, but our team was able to resolve the situation in a way that exceeded our clients’ expectations.
In essence, that’s the real value of the service we provide—we’re here to help when you need us.
Co-Founder & CEO