Careers at Costa Rican Vacations

Costa Rican Vacations is part of the Namu Travel Group.  We are Central America’s largest online travel agency and have been in business since 1999.  If you want to become part of a dynamic company with growth opportunities and a fun, relaxed environment, apply to become part of our team. We are passionate about serving customers and creating unforgettable experiences. We achieve this by hiring great people who view this career as more than just another Costa Rica job.

Current Job Openings:

Travel Experience Representative, Costa Rica

Accounts Receivable Representative, Costa Rica

Corporate Training Coordinator, Costa Rica

Travel Consultants (Sales)

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Travel Experience Representative

Job Summary

As a Travel Experience Representative you will help us to maintain a high level of client satisfaction by delivering services that will enhance the client’s experience during their travel in order to create unforgettable memories of their vacation.

Responsibilities

  • Participate in the pre-arrival logistic processes
  • Maintain contact with clients before and throughout their vacation by phone and/or email (pre-arrival communications, welcome call, and mid-vacation call), and provide information that may enhance their experience
  • Assist clients with itinerary change requests
  • Provide clients with various concierge services
  • Collect any additional income that originates from any in-country sale
  • Recommend changes and improvements of current methods of service delivery based on the experience of the daily operation
  • Participate within the rotation of the Emergency phone number (after hour Helpline service) as well as the weekend shifts
  • Cross training within the different operations departments in order to provide support in other areas during high season

Job Requirements

  • Technical degree in Tourism, Client Services or English preferred
  • Basic knowledge of the Travel & Tourism industry preferred
  • Advanced written and spoken Spanish level
  • Advanced written and spoken English level
  • Basic knowledge of Microsoft Office
  • Basic knowledge of Costa Rica
  • Strong communication skills (phone and e-mail)
  • Flexible schedule
  • Team player
  • Organized

What we offer

  • Inspiring environment: Our team is made up of passionate people that bust down barriers to get results that exceed expectations
  • Seriously casual atmosphere: A fun family and casual environment (so the suit is not necessary) where we work hard and play hard
  • Competitive salary and compensation package: We reward great performance; we offer a competitive salary as well as lots of parties and fun throughout the year
  • The opportunity to become a hotel snob: We need you to know luxury hotels and partners so we will send you there as a guest
  • Career Opportunities: We are interested in your personal and professional success. We want to see you grow with us

To Apply:

If you are passionate about Costa Rica (this is more than just a job), have advanced English spoken and written skills, and are looking for a successful career, please send your resume to jobs@namutravel.com.

Travel Experience Team Testimonials:

The environment is enjoyable; you get the opportunity to visit places that otherwise you wouldn’t even dream of. If you consistently perform, you are rewarded. You have the opportunity make people’s travel dreams come true.

The positive attitude of my co-workers inspires me to come to the office everyday.

The office is nice, fresh, with amenities for employees and it also offers a small and comfortable environment where everyone can contribute. Having the opportunity to know beautiful places in Costa Rica is definitely a plus.


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Accounts Receivable Representative

Job Summary

As the Accounts Receivable Representative you will be responsible for the accounts receivable portfolio. You will also be the point of contact for internal and external clients and will provide support to the Finance Team with specific tasks of the accounting month end and sales commissions.

Responsibilities

  • Post customer payments by recording wire transfer and credit card transactions
  • Maintain and update accounts receivable portfolio. Follow up on, collect and allocate payments
  • Verify the validity of account discrepancies by obtaining and investigating information from sales and customer service departments, and from customers
  • Resolve valid and authorized deductions by entering adjusting entries
  • Resolve collections by examining customer payment plans, payment history and contacting the sales department if necessary
  • Update job knowledge by participating in educational opportunities
  • Accomplish accounting and organization mission by completing different determined functions and projects
  • Generate and send out invoices
  • Perform account reconciliations

Job Requirements

  • Bachelor degree in Finance, Accounting or Business Administration (preferred)
  • 1 to 3 years experience in accounts receivable
  • Strong experience in operating spreadsheets and accounting software
  • Proven ability to calculate, post and manage accounting figures and financial records
  • Intermediate or advanced written and spoken English level
  • Strong communication skills (verbal and written)
  • Data entry skills
  • Customer service and negotiation skills
  • Problem analysis and problem solving skills
  • Attention to detail and accuracy

What we offer

  • Inspiring environment: Our team is made up of passionate people that bust down barriers to get results that exceed expectations
  • Seriously casual atmosphere: A fun family and casual environment (so the suit is not necessary) where we work hard and play hard
  • Competitive salary and compensation package: We reward great performance; we offer a competitive salary as well as lots of parties and fun throughout the year
  • Career Opportunities: We are interested in your personal and professional success. We want to see you grow with us

To Apply:

If you’re interested in becoming part of our team, please send your resume to jobs@namutravel.com.



Corporate Training Coordinator

Job Summary

Responsible for the design, development, and delivery of training, change management, and adoption activities for new projects and ongoing training on current or new SOPs. Will be responsible for the training of new Travel Consultants and Namu employees. This position is part of the HR Team and will design, develop and deliver training of soft skills and ongoing training on policies and procedures of the different areas of the company.

Main Responsibilities

  • Develop, create and maintain training material
  • Develop, create and update Namu University course curriculum
  • Develop, create and update Orientation Training for new travel consultants and Namu Employees
  • Manage training logistics including scheduling facilities, tracking team member participation and follow-up surveys
  • Interview appropriate project members to determine process inputs for training materials in both English and Spanish
  • Work with key project stakeholders and project management team members to create training courses and material
  • Work with the management team to provide support with the documentation of processes
  • Work with the HR Lead to create and prepare company activities
  • Provide support in any special project or task related with the Human Resources Area

Requirements

  • Bachelor’s degree in Human Resources or related field
  • Minimum 3 years of experience in Training positions
  • Advanced (C1) English Level
  • Excellent verbal and written communication skills
  • Advanced skills in preparing and creating presentations and training material
  • Advanced skills in planning, organization and time management
  • Intermediate level in MS Office
  • Advanced to Expert Skills in Powerpoint, Prezi or other presentation software
  • Proven ability to consistently and positively contribute in a high-paced, changing work environment

To Apply

If you are passionate about training, have advanced English spoken and written skills, and are looking for a successful career, please send your resume to jobs@namutravel.com.



Travel Consultants

Design & Sell Vacations For Costa Rica’s Largest Online Travel Agency

Why Work With Us?

Here at Namu Travel, we don’t just plan vacations—we create unique, seamless, travel experiences that leave a lasting impression on even the most seasoned traveler. An innovative and entrepreneurial spirit is what brought us from a two-person startup in 1999, to being currently the largest local agency in Central America.

Job Overview:

We believe that a country is best experienced with the help of a local friend to advise, plan and enhance our guests’ time in the country. Our Travel Consultants engage our customers through warm consultative techniques to find out what matters most to them while on vacation. We seek candidates who have a passion for wanderlust, enjoy consultative sales, and strive for personal and professional greatness.

Our team of Travel Consultants travels every corner of this beautiful country to ensure we have the most accurate information about every tour and hotel we offer our clients. We provide qualified leads that we attract via our promotional efforts. As a consultant, it is your job to identify the client’s needs and use your first-hand knowledge to design a unique package that exceeds their expectations.

Compensation:

By leveraging mobile technology it’s possible to be available ‘round the clock to ensure our clients are met with excellent travel advice and assistance in planning their much-deserved tropical getaway.

Your career at Namu begins with a 90-day intensive training period. We want your full attention and enthusiasm during training, so you will receive a monthly stipend to make sure your basic needs are met. Most trainees begin selling before the training period ends.

After the 90 day training period, the stipend is removed and your compensation is 100% commission based. But Fear Not—Serious Work Comes with Serious Reward! Average consultants earn commissions and bonuses equating to $36,000 annually. Top producing consultants earn $45,000 or more.

Perks:

  • Frequent travel to luxury hotels throughout Costa Rica
  • After completing the first year of your contract you are eligible to work 100% from anywhere in the world* with a flexible schedule (high speed internet required)
  • Challenging Career Opportunities: all our Sales Management Team (and 2 owners!) started in Sales
  • A work climate characterized by respect for the individual and celebration of differences
  • An empowering and engaging work environment surrounded by the best Travel Professionals in the business

Candidates Must:

  • Have phenomenal communication skills. Native English is a requirement
  • Reside full-time in Costa Rica*
  • Be in San José for 90 days. The 90-day expert training is held in our San José offices
  • Be hungry for knowledge. Attend trips to hotels countrywide to ensure the most current product knowledge

The Ideal Candidate:

  • Is a creative problem-solver who loves a challenge
  • Is highly disciplined and self-motivated
  • Thrives in a goal-based atmosphere
  • Is insightful and Innovative
  • Is honest, trustworthy and professional
  • Seeks Financial Freedom
  • Exudes confidence
  • Is a life-long learner who seeks personal and professioal development

Required Skills & Qualifications:

  • High school degree
  • Proficient in basic computer skills (typing, MS office, Internet browsing)
  • Strong communication skills

Preferred Skills & Qualifications:

  • Previous experience in consultative sales, solution-sales or customer service
  • Working knowledge of social media platforms (Facebook, twitter, LinkedIn, etc)
  • A university degree

To Apply:

If you are interested in a position with our sales team please submit your resume with a professional cover letter to jobs@namutravel.com. Remember, this is a sales position and you are encouraged to ‘sell’ your talents as they pertain to the job description.

The cover letter is MANDATORY and should answer these three questions:

  1. What motivates you to be part of our team?
  2. What 3 skills or traits do you feel will most contribute to your success as a Travel Consultant?
  3. Why should we hire you?—Sell me.

Sales Staff Testimonials:

I could go on and on.. I think the most important thing to me is that my job allows me to travel around such an awesome country, and share my love for Costa Rica with other people. Another thing that I love are my co-workers.

I love having the opportunity to travel the country, stay in awesome hotels, do really fun excursions, try great food, work from home, set my own schedule, make great money, fun company events.

Flexibility, earning potential, and perks (travel, free hotel stays),and of course my co-workers. I also like the fact that as long as I do my job and do it well, managers let me work very independently. I feel proud to work for a quality company.

I like the satisfaction of coming up with the right itinerary for a client, communicating with them and getting the sale. I enjoy traveling, doing new things and doing quality control to make sure that we are offering the best hotels for the client.

I love the ability to control my income by making sales and working from home. I love working with the clients and hearing how the loved their vacation. Also of being able to help people get to CR and feel comfortable about what they are doing. Educating people on the amazing places in this country.


*Travel consultants must work in Costa Rica for the first year of employment after which they may be eligible to work from outside the country depending on performance.

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